POSITION DESCRIPTION

JOB TITLE: CARD CENTRE SUPERVISOR-OPERATIONS

REPORTS TO: MANAGER CHANNELS OPERATIONS

ROLE PURPOSE

The supervisor card centre will direct and manage activities of ATM card/pin production and offer support for ATMs to ensure delivery of quality service and timely production of cards and Pins

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KEY RESULT AREAS/ DELIVERABLES

• Supervise the card/pin production unit to ensure that all cards are processed timely and accurately
• Ensure that cards and Pins are securely kept during and after production

• Develop, implement, and enforce card/pin production policies, processes, and procedures

• Monitoring of card stock to ensure that there are no stockouts for cards and pin stationery

• Direct the card centre team to ensure timely service delivery to branches

• Timely identification of point of service failures and implementation of corrective measures

• Champion the monitoring of the ATMs through advising on cash and logistic replenishments to ensure high ATM availability

• Regular review of queries from Business units to confirm that they are resolved as per agreed Service Level Agreement

• Identifying process gaps and implementing process Improvements for Card/pin production while minimizing risk. Escalate any process gaps and incidents including near misses to the Manager Channels Operations

• Co-ordinate service providers to ensure that they deliver as per their contracts and timelines and validation of invoices that relate to Card production and ATM services

• Develop staff through training, mentoring and identification of their needs

SKILLS AND EXPERIENCE

• A minimum of 3 years’ experience, 2 of which must have been in card operations. Experience in online banking, ATM, and card base support is essential

• Knowledge and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks

• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture

• Substantial knowledge and exposure in branch banking operations is a must. Possess knowledge and experience in Card Centre Operation, ATM & other alternate channels operation

• Possess good awareness of operation risk and sensitive to operation irregularity

• Good team player, positive attitude, and willing to work under high pressure
and tight timeline

EDUCATION AND TRAINING

• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field

• Possession of a Certified banking qualification is an added advantage

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION

• Detailed CV
• Certified copies of academic documents
• Applicants address and day time telephone contacts
• Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor

MODE OF APPLICATION

On line applications addressed to Chief HR & Admin Officer, P.O Box 7189
Kampala. Send application to hr@postbank.co.ug with job title as subject

Note: Only Shortlisted candidates will be contacted.
Closing Date: 9th April, 2021
Plot 4/6 Nkrumah Road,
P.O Box 7189 Kampala.

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