Purpose of the Role
The role of an Employee Experience Advisor (Occupational Health) involves acting as the single point of contact for all employee benefit issues/queries related to medical, Group life, Group personal Accident and Pension covers. The candidate should be very knowledgeable about employee benefits and the various laws and regulations which apply to them.
About the Role
The prime function of this role is:
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Assist with the administration of all benefits and retirement programs, including, including Pension, Medical Insurance, Group life and Group Personal Accident covers, Health and Wellness.
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Administration of employee policy related benefits, including Parental leave, Long Service Awards, International Assignments and Travel and entertainment
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Informing the workforce on health and lifestyle issues, while considering different cultural backgrounds – Notice Boards- Safety & Health site communication and Return To Work Protocols
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Service Contract management – Cleaning, Sanitary and Catering contracts.
Key Accountabilities
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Assisting employees with enrolment in benefits programs, such as health insurance and retirement savings. Ensure that all leavers have been removed from existing benefit programmes.
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Conducting presentations and meetings to explain benefits to employees and/or promoting employee health and wellness activities
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Establish and manage professional business relationship with service providers and insurance companies. Attend monthly HR supplier performance reviews. Carry out HR audits on 3rd party HR suppliers
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Manage end to end benefits related processes and queries – responding to questions or concerns from employees about their employee benefits, including medical, pension and reward related policies i.e. free issue, long service awards, staff transport etc.
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Keeping employee benefits records up to date.
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Accounting the total cost to company of various benefits options.
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Ensuring that the company’s benefits policy complies with laws and regulations.
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Informing employees of any changes to their benefits.
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Reporting – maintain contact with local vendors / government agencies to receive and administer reports or statutory documentation relating to Benefits and Immigration.
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Research, identify and execute creative solutions and best practices to enable process improvement on benefits administration
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Immigration Management – Manage all immigration related processes, queries, worker eligibility document applications/renewals for employees and their dependents in liaison with the appointed Diageo 3rd Party providers, Global Mobility, and government agencies.
Capabilities, Skills & Experience
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Degree in HR or related field, but experience and/or other training
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3 – 5 years experience in HR and/or compensation benefits administration.
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Great engagement and communication skills, experience of coaching and influencing a range of stakeholders for success
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Familiarity with compensation benefits activities/packages
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Strong organizational skills.