Innovation and Digital Coordinator

• Develop, coordinate, market and deliver an integrated Digital Innovation Programme by operationalizing NRC’s digital innovation hub for urban refugee populations to support digital innovation and learning.
• Lead the implementation of NRC’s 2-way communication and interactive mechanism with beneficiaries.
• Manage, maintain, and improve the flow and script for information provision via calls or messages (including bulk messaging), and other forms of automated access to information.
• Establish and monitor service provision through key performance indicators (e.g. response time, satisfaction)
• Support the implementation of NRC Uganda Education digital innovation pilot in the urban refugee communities.
• Lead the scoping, thematic, mapping, and other research pieces related to digital literacy, online safety, and digital wellness as it applies to displacement and conflict affected youth
• Facilitate Design thinking sessions with Youth to discover, design, validate and deliver appropriate programmes that respond to their digital citizenship needs
• Ensure high quality, timely, and relevant data collection, analysis, visualization, and dissemination of findings with relevant stakeholders
• Quality assure outputs commissioned for the hub such as research reports
• Document innovation case studies from across the hub as part of the education digital innovation pilot and share lessons from hub stakeholders widely across the sector.

Person Specfication: 

• should have 5 years’ experience from working a digital innovation project implementation position in a humanitarian/recovery context
• High level of familiarity with innovation processes, agile development, technology, digital transformation, and digital platforms
• Familiarity and experience in adopting human centred design, system thinking and design thinking methodologies
• Good knowledge of innovation and technology including their opportunities and risks, ideally through the lens of ICT4D
• Previous experience from working on engaging with key humanitarian stakeholders, government, academia and private sector
• Ability to pitch ideas, concepts, and products to internal and external stakeholders
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal

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