JOB ROLE/ PURPOSE:

Monitor and evaluate client experience across URA Contact Center touch points, propose remedial action to service gaps in process, people and technology to facilitate efficient and effective service delivery.

  1. Develop  intelligence collection and analysis plan in order to identify information  sources and guide the intelligence process
  • Review allocated cases and identify risk prone areas and identify information gaps
  • Develop intelligence collection and analysis plan to identify information sources and conduct intelligence collection process
  • Submit intelligence collection plan to the line manager for review and approval

 

  1. Collect and analyze data to identify players in different sectors and generate cases for investigation
  • Obtain and study approved intelligence collection and analysis plan and extract data from URA legacy systems
  • Study relevant source documents and files to identify and extract relevant information for investigation
  • Collect and document relevant information/data on cases and draw up intelligence reports
  • Correlate and analyze information from different sources to come up with tax payers’ paying position
  • Serialize field reports, evaluate and grade the different  information sources
  • Analyze the information collected to identify risk prone areas
  • Consolidate findings to generate a draft intelligence report and submit to the line manager for review and approval
  • Compile and update a database of information gathered from the field for future reference

 

  1. Identify information posts in order to create client relationships and information network to support the collection of intelligence
  • Identify possible sources of information and initiate agent/mole recruitment
  • Hold engagements with identified information sources to enhance relations and information sharing
  • Conduct client sensitization programs to enhance information sharing and client relations
  • Prepare and submit intelligence briefs to the line manager for review and approval
  • Maintain and update information sources database to enhance information

 

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Qualifications

PERSONAL SPECIFICATIONS

Essential Requirements 

  1. An honor’s bachelor’s Degree in either; Law, Statistics, Economics, Psychology or Business related Course from a recognized institution

Desirable Requirements

  1. Certified Fraud Examiner
  2. Certified Intelligence Analyst

Knowledge

  1. Knowledge of the Tax Laws and Computer Misuse Act 2011
  2. Knowledge of  Analytical tools like i2 and IDEA

SPECIAL SKILLS AND ATTRIBUTES

  1. S/he should have an impeccable record of integrity and Confidentiality
  2. S/he have the ability to work in teams
  3. S/he should have good communication skills
  4. The incumbent should have good interpersonal skills
  5. The incumbent should have good Analytical skills
  6. S/he should have good Communication and Interpersonal skills

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