EXTERNAL JOB ADVERTISEMENT

Uganda Institute of Banking, and Financial Services (UIBFS) is a Centre of Excellence in Financial Services Training in Uganda. The Institute is designed to promote professionalism, and inclusion through market-led training, research, and consultancy to providers and users of financial services. The Institute’s training programs cover Professional, Short & Executive, Specialized, and Post Graduate Courses.

Uganda Institute of Banking, and Financial Services, invites applications from suitably qualified Ugandans who fully meet the required job specifications and with the right personal attributes to occupy the following positions in the Institute’s established structure

1. Post: Director Professional Development
Number of Vacancies: 01
Salary Scale: UIBF2
Nature of Employment:  Contract

Ref: UIBF/Apr.23/1

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·       An Honor’s degree in, Education related courses or Human Resource Management or Organizational Psychology or Organizational Development (OD) or Business related courses or any other related field from a recognized university.

·       A Master’s qualification in any of the courses above

·       Membership in a relevant professional association (s)

 MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of eight (8) years of working experience with at least 4 years must have been at the manager level handling training function in finance related Institutions or Head of the department in a reputable training Institution

KEY COMPETENCIES:

He/she should have the following Key competencies: In-depth understanding of modern training methods (including workshops, simulations, e-learning, and coaching), Experience in organizing training activities in a corporate environment, project management and budgeting, Proficiency in Learning Management Systems (LMS), Excellent communication and leadership skills, Partnership Management, Stakeholder Management, People Management, Risk Management, Customer Relationship Management, and  Organizational Strategizing

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.     Develop and implement a strategy for promoting Professional Development in the financial sector as per the Institute’s mandate

2.     Develop, and implement programs and policies that promote training excellence and partnership in the Institute

3.     Oversee planning, development, and implementation of short courses, and academic and professional courses programs.

4.     Lead the development of competence frameworks for the various financial sector and promote their implementation in the sector

5.     Undertake a periodic critical self-assessment and evaluation of the Institute’s training and professional development programs

6.     Develop and implement a criterion for identifying and recruiting competent resource personnel for all the courses offered by the Institute

7.     Establish monitoring and measurement mechanisms to evaluate the effectiveness of all professional development efforts

8.     Develop and implement a strategy for partnering with donor Agencies and financial services players in the joint development of training programs as well as the generation of proposals to access funding.

9.     Prepare and implement a budget for the Directorate of Professional Development as per the Institute’s financial management policies

10.  Chair management academic committees on academic programs and examinations

11.  Design and implement a mechanism for identifying risks and associated mitigation plan for Professional Development Directorate

12.  Prepare regular Management, Board reports and attend Board Meetings on the invitation

13.  Monitor the staff performance under your jurisdiction, and provide coaching and mentoring for better staff performance

14.  Perform other lawful duties as assigned by the supervisor

2. Post: Director  Business Development, Marketing, and Membership
Number of Vacancies: 01
Salary Scale: UIBF2
Nature of Employment:  Contract

Ref: UIBF/Apr.23/2

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·       Honor’s degree in, Mass communication or Marketing or Business Administration (Marketing options) Public Relations, or any bachelor’s degree with marketing professional qualification or postgraduate qualification from a recognized university/Institution.

·       A Master’s qualification in any of the courses above

·       Membership to a relevant professional association (s)

MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of eight (8) years of working experience with at least 4 years at the supervisory level in marketing, public relations, and business development role in a reputable Institution

KEY COMPETENCIES:

He/she should have the following Key competencies: Excellent understanding of business operations and procedures, Excellent communication and interpersonal skills, Strong organizational and planning skills, Outstanding research and analytical abilities, Project management skills, Strong leadership skills, Research and Data Analysis skills, Stakeholder Engagement and Management, Business Opportunities Development, Customer Acquisition Management, Digital Marketing, Marketing Campaign Management, Market Research, Sales Target Management

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.    Develop and implement strategies to generate new business opportunities including new markets, growth areas, trends, customers, products as well as services to achieve defined targets of the Institute’s business portfolio.

2.    To improve current business operations and revise them to achieve the Institute’s long-term vision.

3.    Plan and oversee the implementation of Membership activities in line with the Institute’s objectives

4.    Develop and implement the Institute’s marketing and business promotion strategy in line with the Institute’s strategic plan.

5.    Lead the Institute’s research and development process and the dissemination of findings on the emerging trends in the banking and financial service industry

6.    Develop business proposals to enable UIBFS to access business as well as funding opportunities and negotiate with stakeholders

7.    Oversee the provision of library services and learning resources to the members in line with the Institute’s objectives

8.    Develop the consultancy concept and promote excellent consultancy delivery in line with the agreed-upon milestones

9.    Design and implement programs for improving the Institute’s public image, plan and organize functions and activities to improve membership engagement

10. Set benchmarks for the growth of the Institute business for different business areas and manage stakeholder interests/concerns/expectations in line with the business plan.

11. Plan and conduct research on banking and finance topical issues including market and competitive trends and disseminate the results to the members of the Institute

12. Responsible for overall coordination of strategic plan preparation and monitoring of Institute business performance

3. Post: Manager  Membership Development and Experience
Number of Vacancies: 01
Salary Scale: UIBF3
Nature of Employment:  Contract

Ref: UIBF/Apr.23/3

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·       Honor’s degree in, Mass communication or Marketing or Business Administration (Marketing options) or Public Relations, or law or International Relations, or any bachelor’s degree with a marketing professional qualification or postgraduate qualification from a recognized university/Institution

·       Postgraduate qualification in any of the courses above

·       Membership in a professional association (s)

MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of Six (6) years of working experience with at least Three (3) years must have been at a supervisory level in public and relationship Management gained from a reputable Institution

KEY COMPETENCIES:

He/she should have the following Key competencies: Customer Relationship Management, Leadership Development, Data analysis skills, Project management, Strategic Partnership Management, Strong research skills, Experience in delivering research projects, Interrogating and analyzing datasets, satisfaction survey execution, and reports preparation.

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.    Plan and conduct market and industry surveys and disseminate findings to the intended Stakeholders for appropriate actions in line with the division work plan.

2.    Manage member accounts and be the first point of contact for these accounts and ensure that member expectations are managed and fulfilled

3.    Organize membership activities, developments, and relations for the Institute as per the Institute’s work plan

4.    Identify and exploit business opportunities both in terms of research services and membership growth in line with the Institute’s strategy

5.    Oversees membership customer service process or system to ensure members are satisfied.

6.    Develop and implement a membership development plan, manage and set workflow priorities

7.    Develop and implement Member recruitment and retention campaigns.

8.    Interpret membership recruitment and retention statistics and review member research and make recommendations

9.    Update and distribute information to current members as well as prospective members.

10. Develop and manage membership database and ensure that member information is up-to-date

11. Coordinate the production and distribution of the Institute publications as per the Institute work plan

4. Post: Manager Information, Communication, and Technology ( ICT)
Number of Vacancies: 01
Salary Scale: UIBF3
Nature of Employment:  Contract

Ref: UIBF/Apr.23/4

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·      An honors degree in Information Technology or computer science or computer engineering and other relevant courses from a recognized University

·      Postgraduate Degree in Information Systems or Business Administration or relevant management courses

·      Professional certification such as ITIL, MCSE, CCDP, or equivalent

·      Membership with an IT professional body

MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of Six (6) years of work experience, with a minimum of three (3) years in a supervisory position in the field of ICT development and implementation gained from a reputable organization

KEY COMPETENCIES: 

He/she should have the following Key competencies:  IT infrastructure setting and Management, Computer networks, network administration, and network installation, Hardware Installation, cabling installation and support, wireless technology applications and interface, IT security, Proficient in Microsoft Windows software, including server, office, and exchange, Management and leadership skills, Multi-tasking and time-management skills, ability to prioritize tasks, Highly organized and detail-oriented, Excellent analytical and problem-solving skills and Flexible working hours.

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.    Developing and implementing information and communications technology (ICT) strategy and making decisions about the ICT systems utilized in line with the Institute’s objectives and budget.

2.    Lead IT projects, including the design and deployment of new IT systems and services

3.    Monitor the performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

4.    Help define IT infrastructure strategy, architecture, and processes

5.    Analyze business requirements by partnering with key stakeholders across the Institute to develop solutions for IT needs

6.    Assess vendors and develop test strategies for new hardware and software

7.    Testing, troubleshooting, and modifying information systems so that they operate effectively

8.    Coordinating technology installations, upgrades, and maintenance.

9.    Evaluating ICT risks to develop a network disaster recovery plan and backup procedures in line with the policies, guidelines, and the Law.

10. Managing the performance and development of supervisees.

11. Perform any other duties assigned

5. Post: Manager Research, Strategy, and Consultancy
Number of Vacancies: 01
Salary Scale: UIBF3
Nature of Employment:  Contract

Ref: UIBF/Apr.23/5

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·       An Honor’s Bachelor’s degree in Organizational Psychology or Organizational Development or Statistics, or Quantitative Economics or Commerce or Economics Policy & Management or, Development Studies or Social Sciences or any other related courses from a recognized university.

·       Possession of a minimum of a Post Graduate Diploma in any of the above courses or related course from a recognized University/awarding institution will be an added advantage

MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of six (6) years relevant working experience in research or HR and OD consultancy or strategy development and implementation gained from a reputable organization with at least Three (3) years must have been at the supervisory level

KEY COMPETENCIES:

He/she should have the following Key competencies: Excellent understanding of business operations and procedures, Excellent communication and interpersonal skills, Strong organizational and planning skills, Outstanding research and analytical abilities, Project management skills Strong leadership skills, High level of integrity, Data analysis skills, Report writing skills, Presentation and marketing skills

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.    Support the development of long-term organizational strategy, and coordinate the Strategic planning content development across all the businesses in the Institute as per the strategic Planning process guidelines and framework

2.    Support the alignment of departmental goals, processes, and resource allocation with the organizational strategy.

3.    Monitor the development and execution of the approved strategic plan across the business unit and generate relevant reports

4.    Identify cost improvement opportunities and hidden costs across the Institute and advise management

5.    Review and evaluate the implementation of the quality management system frameworks in the directorates

6.    Assess market trends and competitors and coordinate the strategic review process, and corporate score cards as well as compile quarterly and bi-annual reports generated from all Institute business units and projects in line with the approved strategic plans

7.    Compile information on long-term trends and outlook analysis to provide input into the strategic plan review sessions

8.    Prospect for, plan, and coordinate the implementation of consultancy assignments in the Institute.

9.    Plan, implement, and manage proposed recommendations and projects.

10. Perform any other duty assigned.

6. Post:  Training & Program Development Officer                     
Number of Vacancies: 02
Salary Scale: UIBF4
Nature of Employment:  Contract

Ref: UIBF/Apr.23/6

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·       An Honor Bachelor’s Degree in Human Resource Management or Organizational Psychology or Business Administration (Management Option) or Public Administration or Management or Social Science or Organization Development (OD) or any other course in the field of Human Resource Management and Management or Social work and Social Administration from a recognized University/Institution

·       Post-graduate qualification in any of the courses above is an added advantage

·       Membership in Human Resource Professionals Association(s) is an added advantage

MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of three (3) years of working experience with a reputable organization in the Human Resources management function

KEY COMPETENCIES:

He/she should have the following Key competencies:  Business acumen, Career Coaching, Competency Framework Development, Proposal writing, Learning Needs Analysis, Organizational Change Management, Human Resource Analytics and Insights, Human Resource Systems Management, Stakeholder Engagement and Management, and Succession planning

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.    Carry out capacity building needs analysis for the assigned portfolio and propose products   to satisfy the needs

2.    Develop proposals for the provision of training services to potential customers in line with the Institute’s objectives

3.    Identify and maintain a pool of competent resources persons for the capacity-building programs offered by the Institute as per the Human Resources Manual

4.    Identify and formalize a partnership with firms/Institutes in offering capacity-building services to the Institute’s Clientele

5.    Monitor the delivery of the capacity-building programs and   propose interventions for improvement as per the Institute’s objectives

6.    Assess the performance of the trainers’/ resource persons and update the trainer’s database in line with performance evaluation results

7.    Prepare training materials and organize venues for training events and ensure all administrative arrangements are taken care off

8.    Prepare and submit budgets, strategies, and work plans for the portfolio in line with the financial management guidelines

9.    Prepare and submit training activity report for Management consideration including claiming payments for each training program

10. Prepare pay documents for the trainer’s remunerations as per the contract documents

11. Compile and continuously update a database for clients enrolled for the short courses.

12. Design and implement a mechanism for identifying risks and associated mitigation plan for the training program

13. Perform other lawful duties as assigned by the supervisor

7. Post: E-Learning Consultant
Number of Vacancies: 01
Salary Scale: UIBF4
Nature of Employment: Contract

Ref: UIBF/Apr.23/7

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·       An Honor’s Bachelor’s Degree in Information and Communication Technology or Library and Information Management or Business psychology or Organizational Psychology or any bachelor’s degree with an ICT qualification or ICT professional qualification from a recognized university/Institution

·       Post-graduate qualification in any of the courses above is an added advantage

MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of three (3) years of working experience in both hard and soft information management and knowledge management gained from a reputable organization in training and development function

KEY COMPETENCIES:

He/she should have the following Key competencies: Application of the E-learning Platform, uploading learning materials on the platform, Designing training material, data analysis and Management, Knowledge of effective learning and development methods, Familiarity with e-learning platforms and practices, project management and budgeting, Proficient in MS Office and Learning Management Systems (LMS), Excellent communication and negotiation skills; sharp business acumen, content designing, Document formatting and editing

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.    Support the day-to-day administration and continual modifications to the institute’s-learning platform including managing special projects when they arise.

2.    Coordinate the development and uploading of E-learning materials to the   institute’s e-learning platform and the eventual delivery

3.    Publicize UIBFS e-Learning platforms to the Institute members and students to promote their usability among members

4.    Review the effectiveness of the e-learning platforms   and advise management on the possible improvements in line with the Institute’s objectives

5.    Provide user support to lecturers/independent trainers in the application of the system during learning sessions

6.    Monitor and report on e-learning resource use across the various teaching platforms

7.    Coordinate the designing and implementation of a disaster recovery plan for the system as per the Institute’s objectives

8.    Monitor and maintain the integrity of learning content on the platform

9.    Plan, implement, and control user and account security rights and restriction

10. Research and recommend the implementation of new technologies to improve the e-learning platform.

11. Perform other lawful duties as assigned by the supervisor

8. Post: Officer Product and  Brand Management
Number of Vacancies: 01
Salary Scale: UIBF2
Nature of Employment:  Contract   

Ref: UIBF/Apr.23/8

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·      Honor’s degree in, Mass communication or Marketing or Business Administration (Marketing options), or Public Relations, or any bachelor’s degree with marketing professional qualification from a recognized university/Institution.

·      A Master’s qualification in any of the courses above is an added advantage

·      Membership in a relevant professional association (s) is an added advantage

MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of three (3) years’ experience in a branding/ marketing role in a large commercial establishment preferably a financial institution

KEY COMPETENCIES:

He/she should have the following Key competencies: Customer-centric disposition, Ability to handle multiple projects, Able to work under minimal supervision, A team player, Strong research, report writing, communication and networking skills/ Interpersonal and negotiation skills, Integrity and confidentiality, Excellent Report writing skills, Superior Analytical skills, Ability to work and produce accurate results in an environment with multiple and challenging tasks, Ability to meet timelines and handle multiple tasks simultaneously

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.     Develop new products and services for all Institute business units for the target customers in line with business objectives.

2.     Plan and coordinate product-oriented marketing and profitability analysis.

3.     Conduct customer satisfaction surveys to assess performance on service delivery and to verify whether the Institute’s existing products meet customer preferences and desires.

4.     Participate in the implementation of new products Pilot Test and Rollout Protocols for new products and services and monitor progress in their implementation.

5.     Deliver Product and Service knowledge to the public or intended recipients during the Institute’s various marketing and sales promotional campaigns/events in line with the Institute’s Marketing Strategy

6.     Plan and coordinate the implementation of Brand application across all brand touch points to ensure consistency of the brand across the Institute

7.     Monitor and assess the Institute’s brand equity through market surveys, observations, internal audits, and mystery shopping to understand Institute Institute’s brand performance in the financial institution’s sector

8.     Identify branding needs and ensure these are addressed promptly in liaison with the respective departments to ensure the maintenance of high standards across the board

9.     Design and implement promotion plans for Institute products and services in accordance with the Institute’s objectives/business strategy.

10.  Design, implement, and review the distribution of the advertising and promotional and marketing communication items/ programs of the Institute in line with the Institute’s objectives.

9. Post: Executive Assistant
Number of Vacancies: 01
Salary Scale: UIBF 4
Nature of Employment:  Contract

Ref: UIBF/Apr.23/9

MINIMUM QUALIFICATION:

Applicants should be Ugandans holding:

·       An honor Bachelor’s degree in Office & Information Management or secretarial Studies or ICT or Law or Librarian and information science or B.A. Arts or Office Management or any office management related courses.

·       Postgraduate qualifications in any of the field above is an added advantage

MINIMUM WORKING EXPERIENCE:

Applicants should have a minimum of three (3) years of working experience as a Personal Assistant/ Administration officer gained from a reputable organization

KEY COMPETENCIES:

He/she should have the following Key competencies: Office management, Attention to detail, setting up and managing filling systems, oral and written communication, Word processing, analytical and problem solving, Excellent interpersonal skills, high levels of integrity and confidentiality, Ability to work and produce accurate results in an environment with multiple and challenging tasks, Proven ability to meet timelines and handle multiple tasks simultaneously, Organizational skills

CRITICAL WORK FUNCTIONS FOR THE ROLE:

1.     Respond to staff inquiries, queries, appeals, claims, and complaints and provide technical advice to them in conformity with CEO’s guidelines and decisions.

2.     Review and summarize internal & external reports to the CEO and coordinate follow-up action in line with CEO’s decision and organizational procedures.

3.     Maintain an updated dairy of the CEO in line with the Institute guidelines

4.     Maintain an updated filling system for the CEO’s office in line with the Institute’s filing guidelines

5.     Receive incoming mail, process, and dispatch mail in line with office management standards, ethics, and guidelines

6.     Follow the CEO’s office E-mails, and track action until resolved

7.     Prepare draft reports, briefs, and speeches for the CEO on various Institute issues in line with CEO procedures and Management decisions

8.     Organize and coordinate CEO and Management meetings, take minutes, and follow up on the actionable issues arising from the meetings

9.     Compile and assist the CEO to distribute Board papers to the relevant board members   in line with the Board meeting guidelines and CEO’s directives

10.  Make official travel arrangements for the CEO in accordance with the travel arrangement procedures

11.  Requisition for office assets, monitor usage and maintenance in accordance with administrative guidelines

HOW TO APPLY:

Visit the UIBFS website: https://www.uibfs.or.ug and follow the link to view the detailed job description and select and apply for the job of your choice. 

NOTE:

1.     Only online applications will be considered

2.     Applicants are required to scan and attach copies of the required academic documents e.g. Transcript, O’Level, A ‘level Degree certificates, and only portable Document Format (pdf) is allowed.

3.     A maximum of two (2) positions should be applied for by each applicant.

4.     Academic documents for the successful candidates will be vetted and background checks conducted before they are considered for appointment into the Institute.

5.     Only shortlisted and successful candidates will be contacted.

6.     Canvassing or lobbying by applicants will lead to disqualification.

7.     Candidates who present forged documents/testimonials will be arrested and prosecuted.

8.     The deadline for submission of the application is Monday 22^nd May 2023 at 5:00pm and to apply, visit the UIBFS website: https://www.uibfs.or.ug and Mind Global Consult website https://mindglobalconsult.com/ for the detail/ ONLY online applications will be considered and only successful applicants will be contacted.

9.      “UIBFS is an equal opportunity employer and does not charge money for recruitment”

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