Analyst , Subscriber Registration – MTN Uganda Limited

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individual to fill the following Position;

Job Title: Analyst – Subscriber Registration

Reports to: Senior Manager – Subscriber Registration

Division: Customer Experience

No. of Vacancies: 1

MAIN JOB FUNCTIONS:

• Act as a focal point/central instrument for the collection, analysis and dissemination of information relevant to the subscriber verification function
• Utilization of the experience with business Intelligence tools to provide insightful analysis and reporting capabilities.
• Create and maintain quality dashboards and reports for the subscriber verification function
• Delivery of high quality subscriber reconciliation  information across divisions as per defined schedules
• Identify opportunities to improve operational processes and drive business efficiency based on rigorous analytical examination
• Conversion of data into information needed to manage a demanding and growing volume of work.
• Establish or improve on reporting templates and mechanisms and produce basic instructional tools.
• Helping internal customers to interpret and understand data in reports.
• Produce management reports highlighting performance analysis of weekly, monthly and quarterly results
• Determine long-term headcount & staffing requirements.
• Partner with the subscriber verification leadership team to ensure that service goals are achieved across all the verification  operations; facilitate the review and analysis of factors impacting service delivery performance
• Manage and maintain real-time day-to-day staffing levels of the subscriber verification team  to achieve service level  goals
• Update, control & manage system files containing schedule and shift information.
• Creating long and short term forecasts for verification workload and handling times. This involves intraday, daily and weekly forecasts
• Test the subscriber verification team  schedules regularly to ensure adequate and optimal resourcing across all  hours and process touch points
• Train leadership on the use of workforce planning tools (e.g. work modes, schedule adherence

Education:

• A bachelor’s degree in any business related field
• Strong Statistical and Mathematical background.

Experience:

• 2 years’ experience in area of specialization
•  Exposure in a Customer Operations environment at a planning level is desirable

Skills / physical competencies:

• Excellent presentation skills
• Good numerical, analytical and evaluative skills to conduct data and/or statistical analysis and there by present it in easy to understand format including but not
• Have a strong “client service “ mindset and the ability to use collaborative & non-adversarial approaches in achieving goals
• Strong work ethic and ability to work with minimal supervision
• Alertness to quality and attention to detail
• Aptitude for learning, understanding and applying concepts
• Ability to work within a team and work independently
• Sense of urgency necessary to meet goals, objectives and deadlines
• A sense of innovation & ability to independently, resourcefully, and creatively research and implement new solutions
• Strong interpersonal skills,
•  Good oral and written communication skills

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.