Validity period: 31/01/2023 – 11/02/2023
Position: Branch Manager
Department: Commercial/ Operations Department



The Branch Manager’s position is mainly a leadership role.  The candidate will head the Branch team.  As such She/He supervises all the operations of the Branch in line with the institutional policies and procedures.  She/He will plan, coordinate and manage the business growth and development of savings of the Branch by supervising and monitoring the performance of staff in line with the strategic plan.

 Key duties and responsibilities:

Managing Branch staff

  • Reviewing staff performance and recommending to the Regional Manager measures to improve performance.
  • Planning and ensuring that the branch office has a sufficient number of staff and planning staff leave to meet branch operations and efficiency.
  • Boosting branch staff morale through counseling and creating a good work environment as well as monitoring staff discipline.
  • Coaching and mentoring staff to achieve required performance levels.

Customer Service

  • Ensuring that the process of customer acquisition and service delivery across all branches and other service points is anchored on delivering a consistently superior customer experience.
  • Strategizing and planning to deliver operational service excellence and ensure that the operational workforce is capable, enabled, and inspired to deliver on FINCA’s brand promise, for improved customer acquisition, retention, and loyalty.
  • Ensure good customer service by identifying, assessing, monitoring, and responding to customer concerns through the use of Standard customer care survey tools.
  • Planning, monitoring, and implementing the disbursement processes as per set disbursement standards mainly focusing on quick service delivery and efficiency.

Developing and supervising the implementation of strategies to grow savings products and quality loan portfolios for the branch.

  • Planning and monitoring loan portfolio growth and outreach
  • Developing and monitoring the growth of the savings portfolio.
  • Reviewing the performance of all products and formulating improvement strategies
  • Soliciting business and attending to key company customers in order to grow the business.

Branch administration

  • Ensuring the security of the Branch premises and equipment.
  • Keeping branch premises and assets by carrying out timely repairs and maintenance of equipment and buildings
  • Maintaining an Asset register.
  • Identifying fixed asset needs and making requisitions for the Senior Administrative Officer.

Budgeting and control of branch budget

  • Preparing branch budget.
  • Approving branch expenses within limits and reviewing branch expense reports to control operating and non-operating expenses.
  • Monitoring budget performance and explaining variances to the Finance and Administrative Manager.
  • Preparing annual work plans reviewed semi-annually with the Regional Manager.

Liquidity Management.

  • Planning and monitoring daily cash requirements of the branch.
  • Maintaining branch cash insurance limits.

Branch compliance with all policies and procedures.

  • Reviewing the branch transactions on a daily basis to validate them and ensure compliance with operating guidelines.
  • Training staff in policies and procedures.
  • Monitoring staff adherence to all FINCA policies and procedures.
  • Reviewing the company policies and procedures and advising management on the need to amend the policies and procedures for the efficient performance.
  • Liaising with the internal audit department to facilitate regular audits of the branch office, respond to audit reports, and implement audit recommendations.

Branch relationships

  • Representing the company in key public events to raise the profile within the community.
  • Maintaining relations with other Financial Institutions.

Branch reporting.

  • Reviewing and submitting daily, weekly and monthly reports


  1. Leading with Integrity
  2. Employee Engagement
  3. Achievement Focus
  4. Ability to collaborate
  5. Management of recruitment & staffing
  6. Financial Responsibility

Qualifications and Experience

  1. A Bachelor’s Degree in Commerce, Accounting, and Business Administration or any other business-related course.
  2. 4 years of work experience in a recognized Microfinance institution or Commercial Bank.
  3. At least one year’s experience at the manager level, or other acceptable supervisory capacities (such as Credit Supervisor, or Accountant).

How to Apply:

All candidates who so wish to take up this role in the aforementioned capacity are encouraged to send their applications with detailed CVs including their present position and copies of relevant professional/academic certificates to:

Deadline: 10th February 2023