The Position:

With a very high sense of customer centricity, the Branch Manager will be responsible for maintaining the current branch business, develop new branch business and ensure processes and procedures are working with a view to improving the branch’s profitability as well as ensuring the branch is led within sound control and operational environment.

The job requires 70% focus on branch business growth in all KPIs and 30% administrative and controls focus with support from Manager Service and Quality Control (MSQC).

Reporting to the Senior Retail Manager.

Key Responsibilities:

  • Develop and update strategy for the branch business growth. This involves careful translation of overall bank strategy into the branch tailored strategies based unique features of the branch location.
  • Cascade budgets and targets for all staff in the branch and decide on plans and tactics to achieve them.
  • Drive branch performance rigor to increase penetration into the target customer segments (SMEs and personal banking).
  • Play a lead role in driving growth and usage of all digital channel products and achieve 70% for all branch transactions happening through digital channels.
  • Ensure superior service levels across all customers touch points (branches and digital touch points attached to the branch).
  • Develop and maintain best in class customer relationship management practices. This involves developing and implementing customer wining and maintenance initiatives.
  • Lead the charge for sourcing, processing and on boarding of new business for continuous growth of the branch balance sheet.
  • Ensure adherence to KYC, AML, Audit and Legal / Compliance guidelines and continuously conduct self-audit mechanism covering safe custody. Although guidance and training will be provided from time to time, it is the Branch Managers personal responsibility to ensure that he/she reads and understands banks policies, procedures and practices relating to branch business operational environment and the bank in general.
  • Maintain a motivating work environment that focuses on performance.

Skills and Requirements

  • A university degree in relevant business discipline.
  • Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
  • Demonstrable sound knowledge in digital financial services and their relevance to banking.
  • Strong organizational and administrative skills.
  • At least 4 years’ experience in sales & service management in a consumer banking environment, with a track record of success.
  • Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
  • Strong communications, negotiations and interpersonal skills.

If your career ambitions match the requirements of this exciting career opportunity, please visit our website and use the link below to log in to our Recruitment portal to submit your application with a detailed CV. Your cover letter should explain what you believe you can offer KCB Bank Uganda. Only shortlisted candidates will be contacted.