Job purpose

The role holder will be responsible for analyzing the alternative distribution channel and identifying and implementing opportunities to increase efficiency and profitability to ensure the consistent growth of the Alternative Distribution Channel (ADC), and support the smooth running of all channel operations.

Key Responsibilities

  1. Effectively work with your supervisor in the analysis of the performance of the ADC and propose and implement initiatives for the growth of the channel.
  2. Drive the achievement of the sales revenue targets of the different agency outlets, partner outlets and travel book.
  3. Conduct spot/audit checks on the productivity of the agency and partner outlets and adherence to company and regulatory requirements with support from the ADC channel lead
  4. Ensure that all internal compliance requirements are adhered to including agents licensing and renewal requirements as per the laid down company renewal procedures
  5. Support the smooth running of the ADC operations as guided by the ADC lead
  6. Serve as primary contact for agents inquiries and concerns and ensure these are timely closed
  7. Support on trainings initiatives of the ADC for agents and respective partner outlets
  8. In liaison with Finance, effectively allocate  all premiums from the MTP stations as per the UIA system 
  9. Prepare timely reports for the channel as and when need arises.
  10. Deliver on performance requirements as defined in the departments’ strategy map and Personal Scorecard. 
  11. Perform any other duties as assigned

Key Performance Measures

  • Execution of departmental strategy
  • ADC Revenue Growth
  • 100% Compliance
  • Effective allocation of MTP Premiums
  • Timely reports

Working Relationships

MORE JOBS ( April 2024)

Internal Relationships:

  • Finance
  • Underwriting
  • Claims
  • Marketing
  • Work with other departments as and when required.

External Relationships:

  • Regulator
  • Agency Outlets
  • MTN Partner outlets and Dealer shops

Knowledge, experience and qualifications required

  • Bachelor’s degree in a business-related field
  • Demonstrated proficiency in computer/software packages e.g. Microsoft Word, Excel, and PowerPoint etc.
  • 2-3 years’ experience in a similar position
  • Experience working with diverse teams
  • Experience working in the financial services sector with focus on business development is an added advantage

 

Core competencies

Emerging Leaders’ Competency Descriptions:

•        Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.

•        Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

 

•        Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.

•        Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.

•        Planning and Organising – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

•        Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

•        Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.

•        Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.

•        Formulating Strategies and Concepts – Works strategically to realise personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to the current role.

•        Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

•        Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organisation; complies with legal obligations and safety requirements of the role.

•        Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

 

 

Technical and functional competencies

  1. Analytical and Critical Thinker
  2. Decision making –ability to make strategic decisions in a timely and effective manner
  3. High moral and ethical standing
  4. Highly motivated

Core competencies

  1. Good Communication Skills
  2. Building Relationships
  3. Focuses on the Customers
  4. Develops Self
  5. Solves Problems

 

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