Date: 02-May-2023
Location: Kampala, Sub Saharan Africa, UG
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
MORE JOBS
- WFP recruitment ( November 2024) : Open Jobs/Online application
- FNB recruitment ( November 2024) : Open Jobs/Online application
- Vodacom recruitment ( November 2024) : Open Jobs/Online application
- FAO recruitment ( November 2024): Open Jobs/Online application
- Telkom recruitment ( November 2024) : Open Jobs/Online application
- Department of Defence recruitment ( November 2024): Open Jobs/Online application
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
CMR and Logistics Officer (Maternity Cover)
Role Purpose
The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
Main accountabilities but not limited to the following:
- Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes
- Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
- Undertakes sorting and packing of exam materials for designated test venues.
- Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly
- Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
- Builds an understanding of who’s who within the wider region to enable effective resolution of issues when they arise
- Ensures adherence to CMR standards and management as set forth and carries out frequent random checks to proactively prevent issues from arising.
- Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
- Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Role specific knowledge and experience:
- Experience working in a busy operational environment delivering high levels of customer service.
- Ability to ensure compliance, risk and security standards are monitored and maintained.
Minimum requirements:
- University degree in any subject or relevant qualification
Desirable:
- Experience of supporting delivery of computer-based exams
- Experience working in exams
Further Information
- Pay Band – BRC-4-F
- Salary: UGX 3,199,036.00 plus benefits
- Contract Type – Six (6) months fixed term contract
- Location: Kampala, Uganda
- Language requirements: Written and spoken fluency in English
- Role holder must have existing rights to live and work in the country the role is based.
- Closing Date – 17 May 2023 applications will close 23:59 South Africa Time