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Coordinator – Customer Operations

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;

Job Title: Coordinator – Customer Operations

Reports to: General Manger – Customer Operations

Division: Customer Experience

No. of Vacancies: 1

Main Job Functions:

  • Raising PRF’s, IPA’s, track LPO’s, following up on invoices on behalf of the Customer Experience division.
  • Managing finances for the CEX division and coordinating monthly reconciliation of OPEX liaison with the Finance Business Partner.
  • Managing and accounting for division float.
  • Managing and coordinating administrative tasks.
  • Maintain and organize a calendar of events for the division and departmental motivation and recognition as well as special events such days like Easter, Christmas etc.
  • Coordinate local and international travel with documentation, per diem and other facilitation for CEX employees with Finance and HR business partnrs.
  • Record keeping of official attention e.g. legal letters, processes, developing and maintaining an effective filing system\
  • Organizing all CEX’s divisional and sectional meetings and sessions.
  • Managing the stores requisitions for stationery and refreshments for the entire division.
  • Ensure the meeting and training rooms are well furnished with required furniture and equipment.
  • Manage the filing, storage and retrieval of official CEX documents, and ensure that all records and databases are updated.
  • Maintenance of office equipment for example, water, boilers, microwaves, and furniture and taking care of all replenishments.
  • Working with the cleaning company to ensure the work environment is kept clean, tidy and safe.
  • Coordination and reminders of the CEX employee participation in company events for CSR events and other internalevents.
  • Support the reception team and management of their Rota and uniform.
  • Managing the GM’s calendar


  • Bachelor’s degree in Business administration or related discipline.


  • Two years’ experience in a similar position in a large commercial organization.


  • A Customer service background with excellent interpersonal skills
  • A high sense of integrity with good planning and organization skills.
  • Team player, flexible with good communication skills.
  • Administrative skills.
  • Good MS Office skills, word, excel and powerpoint.

Other behavioural qualities:

  • Ability to work with a big team and under pressure.
  • Integrity and discretion
  • Confidentiality
  • Proactive and innovative


MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against MTN Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.