Job description
Overall Purpose.
- To control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.
Key Accountabilities.
- Support customer swap & return processes in line with M-KOPA reverse logistics policy
- Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy
- Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy
- Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock.
- Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines.
- Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers.
Incumbent Requirements.
Education.
- A bachelor’s degree from a recognised institution / university in any field
Required Skills.
- Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player with a high level of flexibility
- Should be self-motivated & able to demonstrate a drive for results with a professional approach.
- Excellent customer Care skills -Customer centric with commitment to deliver
- Possession of basic numerical skills
- Team work with high levels of flexibility.
- Demonstrate high level of integrity, work ethics, proactive and positive attitude.
- Exceptional communication, interpersonal, problem solving and analytical skills
- Report-writing and presentation skills.
- Should be self-motivated & able to demonstrate a drive for results with a professional approach.
Degree qualifications
- Bachelor’s Degree
