Digital Transformation Officer (1 Position)

dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit a Digital Transformation Officer in the Change and Innovation (CCIO) domain. Details are as below:

REPORTING TO: Manager- Innovation and Digital Transformation

JOB PURPOSE: Reporting to the Manager- Innovation and Digital Transformation, the role holder will be responsible for using research and analysis (often by data) to find changes/opportunities in the market and support the digital transformation agenda by aligning proposed initiatives with the business needs and keeping the bank ahead of competition.

 

KEY ACCOUNTABILITIES:

• Consult directly with dfcu clients, providing advisory services designed to help them solve their most complex business and technology challenges.
• Help our internal clients respond to and embrace market, regulatory, process, and culture changes triggered by emerging digital technologies.
• Challenge old business models by innovatively designing new user experiences.
• Create the vision and drive the execution of new products and services.
• Construct targeted change management and training plans including communications planning, change impacts, organizational readiness, and training plans.
• Facilitate discussions, surveys, focus groups, and workshops to articulate vision, understand stakeholder needs, and gather input.
• Contribute to business development and thought leadership efforts.
• Use big data to promote Business insights and promote innovation.
• Lead programs or work streams within a transformation and / or establish and manage the controls and governance aspects of a transformation.
• Help create and drive functional prototypes based on business specifications.
• Help define and execute new business concepts in emerging platforms including but not limited to artificial intelligence and voice applications.
• Build and develop fintech relationships and develop strategic partnerships with those who share our goal of continuous innovation and breakthrough thinking.
• Suggest workable solutions to development teams with consideration for product contract, positioning, and market requirements.
• Monitor and analyze market trends, including studying competitors’ services and products.
• Explore new ways of improving existing services and products as a way of increasing profitability.
• Provide product training, relevant clinical papers, printed and electronic promotional material and the necessary technical expertise to sales team to enable them to sell the product.
• Identify and present creative and innovative product solutions.
• Interface with development leads to make sure that product requirements are understood.
• Coordinate product releases with the Marketing, Sales, Development, and Service teams and respond to product related inquiries.
• Engage with vendors and service providers to provide after sales support to recently deployed solutions.

 

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES REQUIRED:

• A Bachelor Degree in Computer Science, Information Technology, Business Computing, Commerce, Accounting or Business Statistics or another related field.
• Adept at Financial Technology & Innovation.
• A professional qualification in banking e.g. ACIB and Project Management (e.g. Prince II or Agile Methodology would be added advantage).
• Ability to contribute to the preparation of product papers / Business case.
• At least 5 years’ relevant work experience at a large financial services or telecoms institution.
• Demonstrated experience in driving innovation and change agendas in Financial Services.
• Demonstrated ability to link and apply complex technologies to business strategies & a high proficiency in Information and Communication Technology.
• Demonstrate experience in driving innovation and change agendas in Financial Services.
• Ability to work creatively and analytically with a structured approach to problem-solving.
• The ability to lead and inspire fintech teams that bring services to market faster than our competition is critical.
• Strong skills in business process analysis and redesign.
• Strong understanding of banking operations, FinTech, and product development trends.
• Strong skills in project management and project execution.
• Familiarity with the financial services industry in Uganda.
• Strong understanding and experience in digital banking services.
• Experience collaborating with a team of programmers with varying skillsets.
• Entrepreneurial mindset with the ability to work in a rapid and iterative development environment.
• Experience with data analytics and tagging concepts.
• Demonstrated interest in one of the following communities of practice: Digital Advisory, Transformation Leadership, or Organizational Change Management.
• An understanding of how digital solutions impact user experience.
• Familiarity with user research, user-centred design principles, process transformation, and data analytics.
• Expert Microsoft Office skills including Excel, PowerPoint, Word, Visio, Access, and Project.
• Program or project management experience – especially using Agile methodologies added advantage.
• High-level of integrity and strong entrepreneurial skills.
• Strong skills at relationship building.
• Self-drive and initiative.
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information.
• Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment.
• Proven ability to collaborate cross-functionally and influence outcomes.
• Demonstrated ability to adapt to changing business priorities and a strong work ethic.
• Endlessly curious in how emerging digital trends can translate into excellent customer experiences.

 

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Monday 23^rd August 2021 to the email address indicated below:

Vacanciesbank@dfcugroup.com

dfcu Bank is committed to give equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300469.

Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.