Home Jobs in Uganda - November 2020 Front Office Manager – Fairway Hotel

Front Office Manager – Fairway Hotel

Front Office Manager Position Available in 4-Star Hotel, Nakasero

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We are looking for the Front Office Manager who will ensure guests receive a heartwarming welcome and coordinate all front office activities including reservations & guest relations.

“The reception is the heart of any hotel, it is the core efficient functioning of this department that coordinated the success of the guest experience.” .

You Will

Portray a positive hotel image at the reception with a clean organized lobby, piped music and professional reception staff at the desk.

Train, supervise and support all office staff to excel in their roles.

Increase Room & Banquet Sales through upselling to walk-ins for rooms & banquets ensuring no guests leaves fairway without a confirmed booking and maximizing revenue.

Make safety and security of guests and their valuables a highly priority by protecting their privacy & briefing them on the safety protocols.

Treat every guest complaint as an opportunity to improve and swiftly ensuring no re-occurrence in the future. The ability to improve the experience of a complaining guest is a challenge you must desire.

You Have

• A pleasant personality with a dynamic professional attitude to supervise and lead a team.
• Solid customer service approach with capacity to efficiently deal with complaints.
• You’re persuasive in the most pleasant way possible and can sell rooms at good rates even in your sleep.
• Passion for guest service and inspire others while at it.
• Ability to motivate your team and ensure they are engaged.
• Great Training skills and can give constructive feedback where needed; you will be responsible for training your team
• Excellent communication and listening skills; are able to receive feedback
• Good judgment and always finds smart & elegant solutions to complex problems.
• Great organizational and multi-tasking skills, Efficient in Problem solving and troubleshooting emergencies.
• The ability to get any task done, in the shortest amount of time, by putting in the hard work and research for an optimal outcome.
• Extreme curiosity and desire to acquire deep understanding of tasks assigned.
• Are good with computers and able to learn new hotel software quickly.
• A diploma in Hotel Management or bachelor’s degree is an added advantage, High results in any degree is recommended.
• Proven 4 years work experience in a similar leadership role in any comparable industry.

Values

Exceptional service: We understand that every encounter with guests can be an opportunity to show them our excellent customer service and to meet their needs.

Teamwork & Passion: We believe that working together makes us stronger and helps us accomplish our tasks faster and more accurately.

Growth & learning: I acknowledge that I am not perfect and that I can always learn more through my colleagues, my leaders, on the job training or professional certification.

Integrity & respect: We operate in an ethical manner at all times and do not steal, cheat or be rude to one another

Ownership: I treat all visitors to Fairway as I would a visitor within my own home.

A Competitive Package will be negotiated based on the experience and skills of the applicant.

How to apply

If you feel this describes you, send your cover letter and curriculum vitea to hr@fairwayhotel.co.ug , or drop off your CV not later than (November 20th)

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