Head, Operations and Technology – Ecobank Uganda

About the job

Reports to: Managing Director

Direct Reports: Head Technology Services, Head Information Security, Head Ecobank Business Services, Head Operations, Operations Control Officer

JOB PURPOSE

• To manage and deliver reliable and high-level service to customers of the affiliate in a stable, secure and controlled environment within agreed costs.
• To be the liaison officer between e-Process and the Business functions in the area of Operations and Technology performance.
• Responsible for the delivery of robust platforms to support the business.
• To be the local O&T partner for enabling business priorities and initiatives.
• To lead, manage and develop the O&T team in the affiliate.
• To identify and address the training needs of staff.
• Manage and coordinate Procurement and Vendor Management, Facilities, Property, Logistics and Transport and ensure maximum benefit to Ecobank.
• In conjunction with the Group functions, the position is responsible for the timely and cost-effective procurement, installation, implementation and maintenance of necessary equipment, hardware and software to meet business and operational needs and support service delivery.
• Responsible for the Business Continuity Management, Disaster Recovery and Crisis Management Agenda in the Affiliate.
• To implement the Group Information Security Strategy and Framework within the Affiliate

JOB CONTEXT

 The position involves a lot of communication with O&T Teams as well as business colleagues. The incumbent should be a people-oriented person. 

This role requires the ability to: –

o Build strong relationships with persons across the Bank.

o Directly support customers

KEY RESPONSIBILITIES

Strategic

• Effective contribution to strategic and major change programmes in the affiliate in line with the Group’s strategic agenda.
• Establishment of goals and milestones that support the business growth plan that are challenging in the improvement of: –

o Operations and process efficiency.

o Service quality.

o Controls and Security.

o Technology infrastructure.

Business Goal Management

• Achievement of the lowest unit costs compared with external benchmarks.
• Make the Operations and Technology Services a competitive advantage to the business, supporting the business strategy and responding to business needs.
• Achievement of target service levels for product delivery.
• Delivery of projects in the affiliate within agreed cost and timescale milestones.

Customer Focus

• Achievement of agreed service level commitments.
• Effective management and reduction of customer complaints.
• Attainment of agreed targeted Voice of Customer survey outcomes in the most cost-efficient manner.

Risk Management

• To ensure that the operations of the bank in the affiliate is not subjected to anything other than normal business risks.
• To be aware of and understand the operational risk exposures being taken in the bank and ensure that effective controls and procedures are in place throughout operations to manage these risks.
• To ensure the achievement of group and local targets as set for specific KRIs including Nostro, Suspense Accounts and Central Bank outstanding.
• Drive the affiliate Business Continuity Management programme as a translation of the Group BCM strategy.
• Implement an ongoing Information Risk Assessment and Remediation programme at the affiliate level.

Information Systems

• Achievement of stable operating platforms, service quality targets while maintaining standards of best practice and Group Technology Risk management procedures.
• Management of Technology projects within budget and the achievement of stated benefits within the planned timeframe.

JOB PROFILE

Experience & Qualifications

• University Degree or a Professional qualification in Banking, Accounting or a related field.
• A minimum of 10 years working experience with at least 5 years in a senior managerial position.
• Strong background in Operational Risk Management
• In-depth knowledge of banking operations and operational risk management
• In-depth knowledge of banking products and service delivery
• Excellent understanding of Group’s compliance operating regime

Skills, Capabilities & Personal attributes

• Highly analytical with high level of drive, energy and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Demonstrated ability to function in a multinational cultural environment
• Strong people management & communication skills, especially ability to engage and motivate teams
• Excellent written and verbal communications skills

Should you be interested in applying for this position, please apply by submitting your application and your most updated CV and full details to: recruitmentug@ecobank.com