About the position

  • Duty station:                                Arua_ Uganda
  • Reports to:                                  Area Manager – West Nile
  • Technical Supervisor:                 Country HR Manager
  • Supervision of:                            HR Technical Assistant West Nile
  • Contract:                                     National contract, (extension possible, dependent on funding)
  • Travel:                                         Up to 40% internally.
  • Salary/benefits:                           Grade 7 on NRC’s country salary scale.

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.


What you will do

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

  1. Implement NRC’s systems and procedures at area level and Ensure adherence to NRC policies, handbooks, guidelines and donor requirements.
  2. Prepare and submit reports and analysis, ensure proper filing of all support documents and ensure that staff records in all offices in the area are up to date and filed appropriately
  3. Support line managers in procedures that require support team trainings and Ensure smooth implementation of administrative systems and procedures
  4. Ensure adherence to NRC policies and the national labor law in all processes and procedures
  5. Advice in personnel conflicts/processes when relevant
  6. recruitments and exits, inductions staff benefits schemes etc.


Specific responsibilities

  1. Support Area Management through sourcing and deploying qualified and experienced workforces through implementing effective and transparent recruitment and selection process.
  2. Coordinate staff orientation/induction and onboarding, exit and trainings processes.
  3. Ensure that professional recruitment practices are managed in a way that attracts and retains the highest calibre of candidates.
  4. HR administration with follow-up on contracts, payroll and leave.
  5. Ensure an appropriate implementation of NRC’s Duty of care policy.
  6. Ensure that staff are well managed by careful planning performance management, monitoring of contract end dates and potential gaps/development opportunities at Area Level. Develop a trainings and capacity building plan based on WDP (Work and Development Plan).
  7. Report on a regular basis to the Area Manager on all HR matters to include training and development, recruitment, employee relations, headcount and employee engagement initiatives.
  8. Ensure that staff costs are appropriately budgeted for the Area, liaising with the Finance department and monitoring Programme proposals to ensure that they fully incorporate staff costs.
  9. Ensure staff have a voice through effective communication, feedback mechanisms and employee engagement initiatives and are responded to appropriately to ensure positive employee relations.
  10. Technically line manage HR Staff in the Area ensuring a commitment to best practices and effective systems are in place.
  11. Implement NRC’s Induction (NRC lite & NRC Plus) within the prescribed time.
  12. Liaise with the security, Duty of Care/Staff Care/ Staff representative teams to ensure that staff welfare, health and safety are maintained at as per NRC standards.
  13. Maintaining all Area Office staff records on HR systems /filing Tree and personnel files.
  14. Provide administrative support to ensure smooth operations.
  15. Manage inventory of office supplies; purchase supplies and equipment when needed.


What you will bring

Professional competencies: 

  • A degree in Human Resources Management or related field.
  • Post Graduate degree is an added advantage
  • Minimum of 5 years of relevant work experience from working as a Human Resource at a middle management level in an NGO in humanitarian/recovery context.
  • Good knowledge of the Uganda labour laws and statutory requirements.
  • Documented results related to the HR Coordinator responsibilities.
  • Ability to lead a team.
  • Demonstrated ability to prioritize and meet deadlines in a complex and challenging environment.
  • Ability to work well under pressure with diverse teams from all backgrounds and level.
  • Good communication and interpersonal skills
  • Highly confidential and professional

Context/ Specific skills, knowledge and experience: 

  • Knowledge of the context of West Nile.
  • A strong administrative service orientation
  • Good cultural awareness and sensitivity
  • Strong organizational and team working skills
  • Strong English writing ability and communications.
  • Ability to work well under pressure with diverse teams from all backgrounds and level.

2. Behavioural competencies (max 6)

These are personal qualities that influence how successful people are in their job.

  • Managing resources to optimize results
  • Managing performance and development
  • Analysing
  • Handling insecure environments
  • Empowering and building trust.
  1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

•            The Job Description

•            The Work and Development Plan

•            The Mid-term/End-of-trial Period Performance Review Template

•            The End-term Performance Review Template

•            The NRC Competency Framework

We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

  • Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.

Application Procedure

  • Application is strictly online only through this jobs link; Qualified Uganda Nationals only.
  • Submit your application, detailed updated curriculum vitae and academic documents by COB, November 10th 2023
  • We receive many applicants for each vacant position. Only shortlisted candidates will be contacted; CVs will be reviewed on a rolling basis, early application is encouraged.
  • If you have any questions about this role, please email dorothy.nangobi@nrc.no with the job title as the subject line.

Please Note:

  1. NRC does not at any stage of the recruitment process request candidates to make payments of any kind. Further, NRC has not retained any agent to conduct recruitments on behalf of the organization.
  2. NRC is committed to protecting staff and the people we serve within our programmes from exploitation and abuse and any kind of misconduct. NRC has specific policies, including our Code of Conduct, PSEA and Child Protection, which outlines the expected behaviour and the responsibility of all staff, beneficiaries, Suppliers, consultants and other stakeholders and has Zero Tolerance towards any breach. Any candidate offered a job with NRC will be expected to sign NRC’s organizational Policies and Code of Conduct as part of their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
  3. NRC is an Equal Opportunity Employer.
  4. NRC is committed to a diverse workforce through Diversity Equity and Inclusion; therefore, Qualified Female Candidates, Refugees and Persons with Disability are encouraged to Apply.


Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian Organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

NRC’s programme in Uganda has a community-based approach and uses protection analysis to inform the response and target the most vulnerable refugees and host communities. The programme is multisector and anchored mainly on market-based interventions, with expertise in education, protection, livelihood and food security (LFS), water, sanitation and hygiene (WASH) promotion, shelter and information, counselling and legal assistance (ICLA). NRC is present in all larger refugee hosting districts. Scaling up our activities with the hard-to-reach populations is our priority, resulting in an integrated urban programme, among other activities.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • Do demanding and professional work, often in challenging contexts.
  • Join a work culture that empowers every employee to share ideas and take responsibility.
  • Be part of a welcoming and supportive community committed to human dignity.