Job Title: Infrastructure Operations specialist (Windows and Virtualization)

Reporting to: Senior Manager Network & Infrastructure Operations

Division – Technology

No. of Vacancies: 1

Level of work:  3 (15)

Mission/ Core purpose of the Job

To pro-actively support the back-office Operations in the Windows and virtualization environment and implement Back office changes in the infrastructure Domain to ensure that MTN achieves the predefined company objectives.

Main Job Functions:

  • Design, installing, configuring, and maintaining Enterprise Infrastructure in accordance with business requirements and timelines.
  • Deploy MTN Uganda safe enterprise Infrastructure (hardware and Operating systems)
  • Conduct research on Enterprise products (Virtualization, Operating systems, security and standards to remain abreast of developments in the IT industry.
  • Ensuring that cloud platforms meet the availability, integrity, scalability, and security requirements.
  • Define workload placements and cloud strategies for VMware and Red Hat platforms
  • Execute and oversee new and existing equipment, hardware, and software upgrades.
  • Monitor and test Backoffice performance and provide performance statistics and reports.
  • Proactively manage the windows-based Virtualization and Stand-alone server infrastructure build, operations and implementation for MTN Uganda on a 24×7 basis i.e., ensuring a reduction in system incidents
  • Provide Tier 2 Technical guidance for operating system administration and support including mentoring (and knowledge share)
  • Actively participating in IT projects and initiatives through rebuilding/cloning the test environments, building stress testing plans, and monitoring performance in accordance with company standards and established procedures.
  • Design, develop and maintain comprehensive procedural documentation for all Backoffice Infrastructure.
  • Efficiently managing and maintain all Project migrations to the production environments within the required timelines.
  • Serves as the first point of contact for windows and virtualization escalations, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
  • Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
  • Know-how of capacity planning, performance monitoring, and disaster recovery for cloud platforms




Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


  • Quality of projects delivered.
  • Completeness, accuracy and efficiency of defined processes and procedures
  • Adherence to approved operating standards and methodologies.
  • Efficient delivery of solutions in line with defined of SLAs
  • Operational stability
  • Quality of Audit findings i.e., towards zero negative audit findings




Job Requirements (Education, Experience and Competencies)


  • Bachelor’s Degree in Computer Science, Information Technology, Electrical/Telecom Engineering, or related field
  • Relevant certification / accreditation i.e., Business process Framework training like ITIL, Etom, Togaf, Prince and PMP etc.


  • 6 years’ experience in Virtualization and windows with in a fast and stressful environment, Plus 3 years in process driven environments




  • Virtualization Training
  • ITIL training
  • Basic Audit training
  • Project management methodologies
  • Relationship management
  • Training in Microsoft Visual, excel, word and PowerPoint.


  • Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
  • Analytical skills
  • Business acumen – an understanding of the business as a whole.
  • Change management skills
  • Coaching skills – to develop the team and staff.
  • Communication skills
  • Conflict management skills
  • Delegating skills
  • Facilitation skills
  • Feedback skills
  • Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
  • Influencing skills
  • Negotiation skills
  • Quality management skills
  • Relationship skills – to build relationships to facilitate efficient workflow.
  • Risk management skills
  • Scanning skills – to search for new ideas, trends, and principles.
  • Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
  • Systems thinking – understanding the “big picture”.
  • Time management, specifically the ability to prioritize.



 Behavioral Qualities

  • Ability to deal with high levels of ambiguity.
  • Analytical
  • Assertive
  • Attention to detail.
  • Communication
  • Conceptual thinking
  • Consultative approach
  • Continuous improvement philosophy
  • Decision making
  • Emotional intelligence
  • Integrity
  • Planning and organizing
  • Quality assurance
  • Results orientated.
  • Solution providing
  • Strategic thinking