IT Assistant 

Job Title: IT Assistant 

Reports to: Finance and Administration Manager

Hours of Work: Part time

Location: The Position is based in Kampala

Engagement Terms: This Job is available for part-time qualified persons although due to its nature, the person may be expected to work shifts or be on call to address or troubleshoot issues.

 

Overall Purpose/Broad Function:

The Information Technology (IT) Assistant will provide technical software, hardware and network problem hands-on resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network/printer problems and be able to provide network solutions to more complex end-user problems; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. The key tasks include; 

 

1. Install and configure computer hardware operating systems and applications
2. Monitor and maintain computer systems and networks
3. Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults
5. Replace parts as required
6. Provide support, including procedural documentation and relevant reports
7. Follow diagrams and written instructions to repair a fault or set up a system
8. Support the roll-out of new applications
9. Set up new users’ accounts and profiles and deal with password issues
10. Respond within agreed time limits to call-outs
11. Work continuously on a task until completion (or referral to third parties, if appropriate)
12. Prioritize and manage many open cases at one time
13. Rapidly establish a good working relationship with customers and other professionals, such as software developers
14. Test and evaluate new technology
15. Conduct electrical safety checks on computer equipment.

 

Qualifications, Skills and Experience: 

1. The ideal candidate for this job must hold a Bachelor’s degree with two years of experience in Information Technology, Computer Science, or related field
2. Vast experience in setting up and reviewing an IT system for a busy agency 
3. Two years’ experience in providing end-user support for current PC
   desktop and application software, installing, upgrading, troubleshooting
   and administering Windows versions of Microsoft Office Suite, and other
   basic standard software (e.g. Windows, MS Outlook, Chrome)
4. Knowledge of Desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and
   management; Internet technologies and products; basic understanding of
   electrical safety procedure.
5. Prior working experience in NGOs set up
6. Skills in managing Websites and Social Media platforms for an NGO.
7. Experience in setting up and managing Social Distance Media and communication platforms 
8. Ability to work under pressure with limited supervision and take initiative.
9. Solid training skills
10. Excellent organizational and interpersonal skills with a service oriented outlook
11. Good team player.

Application procedure

1. ALL Applications to be addressed to the Executive Director, THETA Uganda, P.O Box 21175 Mawanda Rd, Kampala.
2. Only online applications are acceptable, online Submissions will only be via this link: https://forms.gle/QZrY8pRGBSFWPVjo7
3. NO Application will be accepted later than 02:30pm Tuesday 14^th September 2021
4. Successful applicants MUST be available for immediate deployment.
5. Applicants MUST indicate on the application letter, their current/ expected salary range