NOTE: WFP DOES NOT SOLICIT FOR FEES OR ANY FORM OF PAYMENT FROM JOB APPLICANTS

WFP is looking for talented people who are committed to joining our efforts to eradicate hunger. It offers unlimited opportunities to grow your professionalism,  talent, and expertise. Start your journey to be a member of the worldwide effort to eradicate hunger. WFP has a policy of affirmative action for women.

ABOUT WFP

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.

 

ARE YOU UP TO THE CHALLENGE?

We are seeking a qualified individual for the position of IT Operations Assistant (Digital Assistance Services), SSA 4 Kampala. The selected candidate will be employed on a short-term contract of six (6) months.

ORGANIZATIONAL CONTEXT

The job is found in the Uganda Country Offices (CO) reporting to the Business Transformation Officer (Digital Solutions). WFP Uganda Internal Audit (AR-20-06) recommended adoption of a central, comprehensive IT system that would allow it to digitally – and in an automatized manner – capture, process, and analyze its beneficiary information and information associated with the assistance/transfer each individual/ household receives across all programmes, specifically in relation WFP Uganda’s refugee response operations.  To manage the setup and implementation of the IT system, additional human resource under the TEC unit was recommended by the CBT Working Group.

JOB PURPOSE

The role will be responsible for provision of operataional support in the implmentation of the Digital Assistance Services (DAS) at the Country Office.

KEY ACCOUNTABILITIES

  1. Map existing data infrastructures, data sources, data flows, and preparing raw data from these multiple sources to support analysis and intelligent business decision making.
  2. Manage the resolution of user DAS problems, designing knowledge bases, workarounds, and presentation on the known issues.
  3. Support the efforts of DAS teams on outstanding operational issues and changes relevant for the AOs through training, user awareness, changes in configuration etc.
  4. Receive DAS incidents and service requests through phone, email or any other medium and logging them as tickets in the Incident Management System based on urgency and impact of the issue.
  5. Test and analyze DAS solutions and documenting the match against business requirements for quality and accuracy.
  6. Support appropriate IT assessments to assist informed DAS-related operational decision making
  7. Support on-ground testing, roll-out and/or operations of DAS as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems or related fields
Experience:

  • At least 2 years experience in data analysis, data product/solution development, technology-focused teams.
  • Experience with data visualization tools such as Tableau, PowerBI, or HTML5.
  • Experience working with users and team processes.

Language: Fluency (level C) in the English language.

OTHER SPECIFIC JOB REQUIREMENTS

Knowledge and Skills

  • Database design and management using leading DB tools (Oracle, MS SQL Server, PostgreSQL, etc.), front-end analytics tools (SAP BI, Tableau, etc.).
  • Strong writing skills and ability to deliver presentations to multiple stakeholder groups in clear and concise business language. Showcase strong problem solving, analytical, and client-facing skills.
  • Familiarity with WFP’s SCOPE platform or CBT implementation would be desirable

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

 

Capability Name Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical Expertise Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.
Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

DEADLINE FOR APPLICATIONS

Friday 5th November 2021

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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