IT Operations Associate (Digital Assistance Services) SC6, Kampala

NOTE: WFP DOES NOT SOLICIT FOR FEES OR ANY FORM OF PAYMENT FROM JOB APPLICANTS

WFP is looking for talented people who are committed to joining our efforts to eradicate hunger. It offers unlimited opportunities to grow your professionalism,  talent, and expertise. Start your journey to be a member of the worldwide effort to eradicate hunger. WFP has a policy of affirmative action for women.

ABOUT WFP

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.

ARE YOU UP TO THE CHALLENGE?

We are seeking a qualified individual for the position of IT Operations Associate (Digital Assistance Services), SC6 Kampala. The selected candidate will be employed on a short-term contract of six (6) months.

ORGANIZATIONAL CONTEXT

The job found is found in the Uganda Country Offices (CO) reporting to the Business Transformation Officer (Digital Solutions). WFP Uganda Internal Audit (AR-20-06) recommended adoption of a central, comprehensive IT system that would allow it to digitally – and in an automatized manner – capture, process and analyse its beneficiary information and information associated with the assistance/transfer each individual/ household receives across all programmes, specifically in relation WFP Uganda’s refugee response operations.  To manage the setup and implementation of the IT system, additional human resource under the TEC unit was recommended by the CBT Working Group.

JOB PURPOSE

The role will be responsible for the daily coordination of the technical implementation and operations of the Digital Assistance Services (DAS) in accordance with the technical guidelines and involvement of all relevant stakeholders at the Country Office and Area Offices.

KEY ACCOUNTABILITIES

1. Map the existing data infrastructures, data sources, data flows, and preparing raw data from these multiple sources for analysis and Business Intelligence dashboard.
2. Coordinate  the technical implementation and operations of all DAS in the area office, ensuring involvement of all relevant stakeholders as required.
3. Engage with CO colleagues to support in identifying requirements and the operational design, budgeting, planning and deployment of technology solutions and systems to support DAS in their AOs, particularly with respect to cash-based transfers.
4. Capture, document and analyze (i.e., through diagrams, flowcharts, data models, user experience designs, storyboards) AO business requirements for DAS and either identifying workable existing solutions or escalating to CO and following up for potential consideration.
5. Test and analyze digital solutions and document the match against business requirements for quality and accuracy.
6. Support appropriate IT assessments to assist informed DAS-related operational decision making.Identifying learning needs and supporting capacity building initiatives for DAS and new related functionalities, aimed at building solid digital assistance expertise amongst colleagues and partners for the use of WFP’s DAS.
7. Identify learning needs and support capacity building initiatives for DAS and new related functionalities, aimed at building solid digital assistance expertise amongst colleagues and partners for the use of WFP’s DAS.

STANDARD MINIMUM QUALIFICATIONS

Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems or related fields
Experience:

• At least 3 years’ experience in data analysis, data product/solution development, technology-focused teams.
• Experience with data visualization tools such as Tableau, PowerBI, or HTML5.
• Experience working with teams and team processes

Language: Fluency (level C) in the English language.

OTHER SPECIFIC JOB REQUIREMENTS

Knowledge and Skills:

• Database design and management using leading DB tools (Oracle, MS SQL Server, PostgreSQL, etc.), front-end analytics tools (SAP BI, Tableau, etc.).
• Strong writing skills and ability to deliver presentations to multiple stakeholder groups in clear and concise business language. Showcase strong problem solving, analytical, and client-facing skills.
• Familiarity with WFP’s SCOPE platform or CBT implementation would be desirable.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

DEADLINE FOR APPLICATIONS

Friday 5th November 2021

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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