Home Uganda IT Support Officer

IT Support Officer

Position Title:    IT Support Officer

Department:     Finance

Supervisor:        Finance Manager

Contract Type:  Fulltime (2Years renewable based on performance & availability of Funds)

Location:            Kampala (with routine field support visits)

Purpose

The role of this position is to provide overall IT support to the National Office. In addition, contribute to the development of standard operating procedures and forms for ICT and ensure that they are consistently applied.

Roles:

  • Support in management and maintenance of HFHU ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and servers across the organization.
  • Provide support in the design of an effective ICT for the organization following trends in the industry.
  • Ensure compliance and adherence to ICT policies and procedures.
  • Execute the operational plans for the ICT systems and manage inventory of all assets.
  • Ensure user access to applications and systems and resolve network failures in a timely manner.
  • Provide first level support to users for IT related problems, record all incidents and follow them up to resolution.
  • Review applications in conjunction with users to determine enhancements or new systems.
  • Monitor the services provided by external suppliers in liaison with the Procurement & Logistics Assistant to ensure that high levels of service are received and maintained as per agreed standards.
  • Manage the formalized training program for all users with the aim of raising skills standards and awareness in the use of ICT applications.
  • Prepare periodic reports in line with the organization’s reporting guidelines to management.
  • Any other duties assigned from time to time by the supervisor

Qualifications, Skills and Experience.

  • Must hold at least a minimum of a Bachelor’s degree in ICT, or Computer Science
  • At least a minimum of two years’ working experience in a reputable organization.
  • Should have an industry Certification from either CISCO, Microsoft, or Oracle.
  • Previous experience with Microsoft Dynamics will be an added advantage.
  • Experience working with Office365 with specific skills in SharePoint and OneDrive.
  • Networking design and operations principles, system integration requirements and procedures
  • Knowledge on Installation, configuration and troubleshooting for operating systems, computer office suites, e-mail and inter/intranet.
  • Knowledgeable in website management.
  • Virus protection software and identifying, addressing and removing viruses.
  • Should be result-oriented, self-motivated and able to work under minimum supervision
  • Excellent interpersonal communication skills
  • High level of integrity and demonstrate team work

To apply for this position, applicants should submit copies of: Cover letter and CV ONLY as one document to hr@hfhuganda.org  not later than Tuesday 31st May 2022, at 5:00pm.

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