About the Job:


In preparation for Samasource’s next phase of growth, we are searching for a seasoned IT Support Specialist.

The incumbent is responsible for ​ ​supporting the organization’s network infrastructure.

You will serve as a key partner to the IT Manager and report directly to this role.



Key Responsibilities:


  • Support the organization’s network infrastructure and services like the LAN, print services and  email.
  • Manage the installation of new versions of the systems and troubleshoot ad-hoc user problems in its functioning.
  • Provide ICT related support and guidance to staff. Conduct and supervise ICT preventive maintenance activities.
  • Installing, configuring, upgrading and repairing PC hardware and software Conduct periodic backups of the identified information systems.
  • Participate and assist in the organization of ICT related training for the staff.
  • Logging of incidences in an accurate and informative manner as and when they occur.
  • Create and maintain ICT configuration database for both hardware and software.
  • Keep abreast of technological developments, current initiatives and changes in ICT and appraise the management accordingly.


Minimum Qualifications:


  • A Bachelor’s degree in Computer Science or a related discipline.
  • Possession of CCNA, MCSE, MCITP or any relevant professional certification is an added advantage.
  • 1-3 years of experience in IT support roles.
  • Proficiency in firewall management/configuration is an added advantage
  • Knowledge on using tools to automate configurations through scripts or a background in script writing is an added advantage.
  • Strong follow up, communication, interpersonal, organizational, and time management skills
  • Passionate, highly self – motivated, energetic and enthusiastic team player.

The application deadline is July 15th, 2021. Only shortlisted candidates will be contacted.