Organization: Lancet Laboratories Uganda

Duty Station: Kampala, Uganda

Reports to: Laboratory Supervisor Technical

Job Purpose:

Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.

Roles & Responsibilities:

  • Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritized channelling of specimens to various laboratories/ sites.
  • Processes sample registration ³logging´and queries according to set standard operating procedures.
  • Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
  • Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
  • Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
  • Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
  • Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
  • Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
  • Monitors stock levels and orders additional stock to ensure the availability of required materials always and ensure delivery of stock to the doctor’s rooms.
  • Represents the organization by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
  • Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
  • Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
  • Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organizational policy.
  • Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
  • Responsible for adhering to Lancet uniform protocols as set standard operating procedures.

Person Specification:

  • Bachelor’s Degree in Relevant field or equivalent is preferred
  • At least one-year related experience in Administration and clerical work
  • Must have basic clerical skills, such as: typing/Word Processing, filing, medical terminology, and be computer literate.
  • A critical thinker with strong attention to detail
  • Previous Lab experience and/or medical background preferred
  • Excellent organizational, time management and communication skills
  • Working knowledge of basic Housekeeping
  • Strong interpersonal skills and adaptability
  • Ability to prepare stock inventory and process Lab requisitions
  • Good understanding of laboratory information systems and automated laboratory equipment
  • Ability to understand and follow Standard Operating Procedures and Company Policies and Protocols.


  • Ability to cope with nervous / distressed patients
  • Ability to work as part of a team
  • Ability to work in a pressured environment
  • Adherence to company dress code
  • Administrative skills
  • Attention to Detail Business numeracy Communication

 Job Specification:

  • Confidentiality / Sensitivity Customer Orientation
  • Empathy
  • Flexibility
  • Interpersonal skills
  • Patience
  • Telephone etiquette

How to Apply:

Interested applicants should submit their Application, CV, certified ID copy, clearly indicate the position you are applying for. To: Human Resource Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS). Or Email:

Short listed candidates will be required to undergo background checks and assessments.