Manager Account – EBU ( 2 Positions)

Main Purpose:

To provide Sales Leadership in achieving new business targets, retaining existing business and managing multinational/corporate and government accounts.


MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following position;

Job Title: Manager Account – EBU

Reports to: Senior Manager – SME Sales

No. of Vacancies: 2

Main Job Functions:

Driving Profitable growth for MTN Business

  • Increase solution selling by offering clients Value Added Services.
  • Grow monthly recurring revenue.
  • Achieve current year Sales and Revenue targets.
  • Ensure we maximize on existing contract values through retention.
  • Limit churn and Increase Market Share.
  • Support expansion of customer portfolio and any other new prospects.
  • Win over business from competition.

Ensuring a Culture of Operational Excellence

  • Accurate Planning and forecasting.
  • Provide input into operational and promotional planning which will ensure revenue growth within banking and Finance sector.
  • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
  • Recommend ways to exploit new opportunities to grow revenues in the banking and finance sector further.
  • Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account management

  • Management and maintenance of account plans and promotional plans for Banking and finance sector.
  • Provide assistance with the end-to-end management of clients’ accounts under the SME’s supervision.
  • Manage one or more allocated accounts in line with vertical regional / channel strategy and macro-plans as defined regional sales managers.
  • Resolve escalated issues or escalate as appropriate.
  • Implement innovative promotional activities in line with Marketing and channel objectives,
    requirements and guidelines.
  • Increase MTN’s Brand presence continuously by increasing MTN influence within the banking and Finance sector.
  • Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the banking and Finance Sector.
  • Liaise with relevant areas to ensure delivery of SLA.
  • Send regular feedback on competitive threats to MTN business and advice on
    product/service enhancement requirements.
  • Provide feedback on MTN’s risk exposure regarding the financial performance of the banks and provide recommendations as appropriate.
  • Prepare reports on account performance as required.

Focus on providing Exceptional Client experience

  • Build and maintain solid relationships with all stakeholders.
  • Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
  • Ensure all customer queries are attended to and resolved within agreed SLA’s.
  • Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.

Business Analysis

  • Identify Business Improvement and Optimization opportunities that will result in
    improvement of process performance.
  • Ensure that benchmarking is conducted with other companies and organizations
    within and outside the industry.


  • Bachelor’s degree in any business-related course.



  • Five years’ experience in an area of specialisation;
  • Previous experience working in a medium to large organization.
  • Sales experience with telecommunications products and specific examples of closing large, strategic deals.

Knowledge, Skills and Competencies:

  • Must have both – the sales skills and technical knowledge to make presentations
  • and lead customer discussions to advance the sales process.
  • Requires understanding of SME buying cycles.
  • Key Account Relationship Management.
  • Understanding a broad range of company technologies and offering is required.
  • Strong skills in competitive sales and protecting the installed base as well as
  • creating new opportunities is essential.
  • Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company’s value proposition, and position it in a powerful way to generate budgets and close deals.
  • Must have the ability to deliver business value to the account and build on customer relationships.
  • Taking the Initiative
  • Analytical Thinking and problem solving
  • Strong interpersonal and communication skills
  • Ability to function under pressure.
  • Knowledge of; market and industry, range of corporate business partners

Female applicants are strongly encouraged to apply.


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