Job Purpose:
• Accountable for delivering agreed IT Service Level Agreements (SLAs) between the IT function and the user departments and ensuring efficient and effective services support to users across the Bank’s various IT platforms.
• The role holder will be accountable for planning, coordinating and direct management of the Bank’s IT Services Help Desk and ensuring that Help Desk staff are equipped with the competence, knowledge and tools they require to offer an efficient 1st line support to all users
Education & Training
• Bachelor’s Degree in ICT and Computer related studies e.g Computer Science, Computer Engineering, IT, or other related studies e.g. Bachelor of Statistics, Data Science, Mathematics, Electrical, Data Communication and Networks
• ITIL Foundation Certificate in IT Service Management
How to apply
Interested candidates should hand deliver their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees not later than Tuesday, 23rd February
2021 by 5:00pm to:
Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
Please take note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.