This role exists to ensure that all MasterCard and Visa copy requests are fulfilled. Making accurate decisions based upon review of chargebacks and supporting documentation for their validity; utilizing knowledge of rules and regulations in resolving chargebacks.

The role ensures that outstanding items on clearing, Mobile and assigned suspense accounts are fully reconciled, settled and reversals are done in a timely and accurate manner, as per the laid down procedures

Key Responsibilities: Must Not Be More Than 10

• Review and reconcile all clearing, mobile and all assigned suspense accounts on a daily basis and ensure that suspense items do not exceed the established timeline designated for each type of exception.
• Check outstanding entries in card, Mobile and MTS accounts assigned and liaise with involved parties for action and ensure entries for cards, mobile and MTS transactions are accurately reconciled.
• Review all ATM, merchant’s transactions, customers disputes and other E-channels reconciliation are timely and appropriately responded to.
• Collect and submit reconciliations to Manager, products and agency reconciliation on daily or weekly basis.
• Supervise electronic channels reconciliation team, provide support and assistance.
• Record all Visa and MasterCard incoming Chargebacks.
• Represent chargebacks that we have not accepted/still in dispute
• Creating and writing the EFT file in Quick pay
• Conduct and report the assignment, management and resolution of breaks for all reconciliations implemented including aging metrics and pattern identification.
• Lead the analysis of the existing reconciliation processes in order to assess the strength of the controls and identify areas for improvement.

Daily Responsibilities: Not More Than 5 Of The Most Typical

• Review and ensure daily and monthly reconciliation returns for Cards, Mobile, E-collection and MTS suspense accounts are done.
• Follow up on reversals of outstanding items in all the suspense accounts in (i) above
• Query and guide on reversal by branches/respective unit on all outstanding items relating to all the suspense accounts stated in (i).
• Receive cases of Visa and MasterCard disputes through charge backs and ensure closure.

Minimum Position Qualification Requirements:

• Bachelor’s Degree – Business Administration/equivalent, or any other degree with a quantitative/Mathematical bias.
• Professional Qualifications – Accounting
• Master’s Degree – Business related

Behavioural Competences:

• Attention to detail
• Communicating with others in an analytical manner
• Self-awareness
• Teamwork
• Alert
• careful
• Problem solving and making decisions
• Analytical ability

Skills:

• Good Accounting knowledge and analytical skills
• Ability to influence staff in delivering good results and drive performance
• Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately
• Ability to lead knowledge enhancement of staff on reconciliation products/ practices and accounting principles
• Ability to quickly adapt to changing dynamic environments
• Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement
• Good people management skills with ability to manage teams
• Highly responsive and responsible

How to apply:

If your career ambitions match the requirements of this exciting career opportunity, please visit our website https://ug.kcbgroup.com/about/careers and use the link below to log in to our Recruitment portal to submit your application with a detailed CV. Your cover letter should explain what you believe you can offer KCB Bank Uganda. Only shortlisted candidates will be contacted.

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