dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the respective vacancies of Senior Manager- Business Systems and Channels in our Chief Operating Office to support our expansion strategy.

REPORTING TO: Head of Business Technology

JOB PURPOSE: Reporting to the Head of Business Technology, the role holder’s role will be responsible for participating in the BT Strategy formulation and implementation of effective release management, efficient monitoring and performance tracking of the bank services channels and relationship management with Technology partners, to assure a very high degree of availability and stability of bank services.




  • Provide senior leadership to the channels, business applications and core Banking team of experts that support the technology production environment that enables bank service delivery.
  • The Role participates in project management, data strategy support, change controls, advises on technology strategy.
  • Prepare capacity plans of the technology Production Environment and guarantees documentation of all related operating instructions is done.
  • Define, propose, and advise on the IT Policies of the Bank.
  • Build and maintain partner relationships (e.g. agent networks, Fintechs etc.) with dfcu Bank with a defined engagement framework for proactive service reviews and continuous improvement.
  • Provide requisite technical advisory & support for deployment and management of the business systems.
  • Supervise and enforce efficient and secured operation of core banking and all business applications activities.
  • Store, protect and preserve the bank’s customer and business data and support the MIS and Data analytics teams.
  • Drive implementation of our data strategy – coordinating data extract, transform, load (ETL) and backup activities.
  • Define, propose, and advise on the technology and production environment operating models of the Bank.
  • Sustain a harmonious alignment of activities and incident/problem escalations associated with the CCIO BT domain.
  • Support the project rollout of the Bank’s Strategic Enterprise IT investments, processes, and practice improvements.
  • Lead and ensure tested, working, and reliable IT Disaster recovery plans for business applications.
  • Respond to Audit and IT risk concerns to support IT security initiatives and lower the IT Risk profile.



  • A bachelor’s degree in Computer Science, IT, Engineering, or other numerical biased degrees.
  • A relevant advanced (Masters or Postgraduate) University qualification is an added advantage.
  • Certifications in Big Data, Database Management and technology governance and leadership (ITIL, DevOps, Scrum etc) preferred.
  • 7+ years of demonstrable working experience in a busy IT environment.
  • 5+ years team leadership experience in the bank Core Banking and bank IT digital channels
  • Proven leadership and organisational development skills.
  • Experience in supporting databases (preferably Oracle, postgresssql and/or Microsoft SQL).
  • Application development competences.
  • Exceptional oral and written communication skills.
  • Self-motivated, adaptable, and agile in difficult situations.
  • Proven ability to solve and advise on complex analytical challenges.
  • Awareness of industry best practices in Big Data Management.
  • Team leadership and motivation.
  • Analytical Thinking & Inductive Reasoning.
  • Planning and Organization.
  • Critical Judgement and Decision-Making.
  • Good Communicator – Presents ideas effectively, clearly and concisely both orally and in writing.
  • Adept to Negotiation.
  • Leadership and Interpersonal Skills – Create a culture of continuous improvement and ownership.
  • Inspire Commitment –Actions consistent with words.
  • Self-Development – Drives own personal development plan.

Application Details:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 4th June 2021 to the email address indicated below:


dfcu Bank is committed to give equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.

Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.