Senior Specialist – Digital GTM

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individual to fill the following Position;

Job Title: Senior Specialist – Digital GTM

Reports to: Senior Manager – Products & Services

Division: Marketing

No. of Vacancies: 1

Main Job Functions:

• Manages the process and delivery of all consumer voice, messaging & data products as per the products and services roadmap and MTN Group strategy.
• Responsible for the lifecycle management of all consumer voice, messaging & data products in post launch mode.
• Monitors and reports on the market, competitor innovations and technological advancements for the purpose of identifying potential products and services for development.
• Develops new voice, messaging & data products aligned to overall MTN strategy and operating model.
• Manages inter-departmental relationships between marketing and partners in Network, IT and Finance to confirm technical feasibility; with Business Intelligence team for economic feasibility as required; and with Customer Experience to ensure that all customer-centric support structures are in place.
• Manage enhancements & changes to existing propositions with input from all stakeholders within the value chain and operational streams.
• Support the business intelligence teams in their function of business case formulation for proposed voice, messaging, and data products.
• Supports the segment teams in their go-to-market plans and readiness of new voice, messaging & data products.
• Manages all testing of the voice, messaging & data products and coordinate with the Network, IT, Finance, Customer Experience and Segment teams for completion and consensus product testing prior to go-to-market.
• Support the segment teams responsible for maintaining up-to-date product information on all subscriber touchpoints for all voice, messaging & data products.
• Tracks performance of products/services against budget in terms of performance, uptake, and profit, and liaises with relevant areas to develop and implement actions for improvement of performance.
• Supports the segment managers in the decision making for continuity/end-of-life management of product and service offerings as part of the lifecycle management role.
• Develops and maintains metrics & reporting mechanisms to monitor the voice, messaging, and data products performance.
• Manages marketing & product research around consumer insights and market share and exploit findings for the benefit of the voice, messaging, and data uptake.
• Analyses and report on new technology trends and innovations.
• Analyses and report on key internal and external performance indicators.
• Develops processes to facilitate optimal functioning of voice, messaging, and data products.
• Present ideas on product performance and fit to market requirements.
• Identify trends/patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery.

Education:

• A Bachelor’s degree or Professional Marketing Qualification
• Proficient with MS Office applications

Experience:

• At least 3 years’ experience in marketing in a telecommunications environment
• At least 3 years’ experience in product management and development.

Other Training:

• Products and services
• Process and business modeling
• Relationship management
• Project management

Competencies/Skills:

• Strategic understanding of the Telecommunications environment.
• Knowledge of the Business Strategy.
• Effective oral and written communication skills.
• Effective Business writing skills.
• Exemplary Planning and Time Management skills.
• Good interpersonal skills.
• Must have attention to detail.

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

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