Main Purpose:

The main purpose of the role is to be responsible for effective management of post-paid accounts receivable and implementation of the company credit policy to minimize credit risk exposure.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position;

Job Title: Team Leader – Credit Controller

Reports to:  Supervisor – Credit Control

No. of Vacancies: 1

Main Job Functions:

  • To ensure achievement of weekly and monthly collection targets
  • To ensure appropriate customer engagement is done to avoid overdue balances.
  • To set appropriate and monitor credit limits.
  • Suspend credit facilities in accordance with company Credit Policy.
  • Ensure that payments are correctly allocated, to the appropriate account and against the appropriate invoice(s).
  • Check reminder letters for 100% accuracy and appropriateness before dispatch.
  • Follow up to ensure timely resolution of customers queries.
  • Keep track of ongoing account reconciliations to ensure timely resolution of disputes.
  • Effective team supervision
  • Monitor and follow up to fix system challenges affecting collections.
  • Enhance adherence to timely reporting requirements within set deadlines.
  • Proper record keeping of all correspondences with customers, collections agents and other stakeholders.
  • Effective team leadership, goal setting and measurement, reporting, coaching and development.
  • Ensure staff PDPs are developed and reviewed on quarterly basis.


  • A minimum of a bachelor’s degree in accounting or Business Administration
  • A Professional Accountant having completed at least Part 2 of ACCA, CIMA or CPA


  • 3-5 years’ experience in a busy credit control department of a large commercial enterprise.
  • Experience in high volume accounts receivable department
  • Good analysis of the Accounts Receivable
  • Debt collection
  • Knowledge of financial policies and procedures
  • Staff and customer management

Knowledge, Skills and Competencies:

  • Negotiation skills
  • Presentation skills
  • Strong Communication and interpersonal skills
  • A good team player
  • Strong analytical and problem-solving skills.
  • High level of customer retention and follow–through skills
  • Strong organisational and presentation skills
  • Report writing skills
  • High levels of honesty & integrity
  • Results oriented
  • A highly objective and Pro-active individual
  • Excellent judgement skills

Female applicants are strongly encouraged to apply.