Job Summary
The prime responsibility is to take ownership of Help Desk and Incident management processes, providing guidance, support and leadership in coordinating Incident & Problem Management, Release Management and User Acceptance Testing for all bank system changes/enhancements.
To act as a link between Business Units, IT, and offshore support teams for In-country Release management on all the periodic releases (changes) in the IT systems.
Job Description
The prime responsibility is to take ownership of Help Desk and Incident management processes, providing guidance, support and leadership in coordinating Incident & Problem Management, Release Management and User Acceptance Testing for all bank system changes/enhancements.
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To act as a link between Business Units, IT, and offshore support teams for In-country Release management on all the periodic releases (changes) in the IT systems.
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)