Job Purpose and Key responsibilities
Job purpose |
The role holder will be responsible for assessing risks in accordance with laid down underwriting procedures in the company and ensure effective and efficient service delivery to customers. |
Key responsibilities |
- Review all applications for insurance –determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.
- Ensure all related activities to underwriting are properly coordinated and enforced.
- Prepare certificates and cover notes where necessary.
- Preparing policy documents, debit & credit notes & endorsements and authorizing them within authority limits.
- Ensuring premiums are settled as per company policy.
- Assess the loss ratios and ensuring that only quality business is considered for renewal.
- Reviewing renewal terms, ensure timely sending out of renewal notices and following up renewals to ensure high retention rate.
- Maintain high standard level of customer service – responding to general underwriting enquiries (walk-in clients, telephone and emails)
- Liaise with intermediaries and direct clients on issues relating to their policies
- Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
- Perform any other duties as may be assigned from time to time
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Key Performance Measures |
- Loss ratio
- Renewal/retention ratio
- Customer satisfaction index
- Operational losses
- Turnaround Time
- Accuracy of documents
- Number of staff achieving targets
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Working Relationships
Internal Relationships:
- Accountable to the Assistant Underwriting Manager (Or any designated Manager)
- Required to liaise and work closely with the other departments as may be necessary
External Relationships:
- Britam customers
- Insurance sector players
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Knowledge, experience and qualifications required
Knowledge, experience and qualifications required |
- Bachelor’s degree in Business Related field
- Professional qualification in Insurance (Certificate CII).
- Two to four years’ experience in the insurance industry.
- Experience in customer, market and competitor understanding.
- Knowledge of Insurance regulatory requirements.
- Knowledge of Britam products.
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Essential Competencies |
- Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
- Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
- Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.
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Primary Location: Uganda-Kampala-Kampala
Organization: International Insurance Business
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Unposting Date: 12-03-2021
Number of Openings: 2